Sundays Dog Food Reviews

Wanted so much to like Sundays but it fell short on several fronts. 1) absolutely horrible service considering that we were spending $400+ a month on our subscription. One of our shipments got lost in the USPS system and it took 16 days and multiple follow ups on my part in order for Sundays to finally replace the order; obviously I had to rush to buy other food for my dog in the meantime. 2) the company does not truly give a 100% guarantee; only for your very first order (and within only within 14 days). Want to try another Sundays recipe that doesn’t end up working out for your dog? Don’t expect any help or money back from Sundays other than a partial refund if you provide proof that you’ve donated the unused portion…basically a useless offer, as shelters and organizations in my area do not accept opened food. 3) inconsistent quality - the replacement order that finally arrived after 16 days made my dog sick, but based on the difficulty I had in dealing with the company previously, I decided to cut my losses and cancel….leaving me with $200 wasted and days of mess to clean up from my poor dog. Nowhere near premium service for above premium prices. Severely disappointed and would not recommend food, nor service, to anyone.

Received my first order and the food was pretty much like a powder, very minimal chunks of food it was mostly pulverized.

You would ask me if I wanted another shipment very extremely too soon after I received a shipment. I said no but you would still send it . Your return policy is really none existent in these cases. I can’t do business with a company without people.

The delivery is a joke. The shipper you chose decided to send it from L.A. to Texas, then to Las Vegas, then finally to Salt Lake City. This shipper took a week to deliver what usually comes from L. A. in 2 days.

We placed our order a week ago. It still hasn’t arrived. We daily get texts & emails that our order has arrived when it hasn’t. My dogs are hungry & we’re still waiting. Terrible service. I’m a first time customer & most likely will not be a repeat customer. I understand this is the fault of USPS not Sunday but still USPS is snail 🐌 mail.

So far I haven’t recd my shipment ordered early December.

Customer service was painful and uneducated. Cost is way to much for a large dog. Bags of crumbles, which other air dried are not.. I Did finally get customer service manager to clear up everything and was great... What a mess.

I switched to Sundays for the increased nutritional value supplied by air dried human grade food. Our dog had been on Orijen origional prior to the switch. When fully transitioned to Sundays chicken recipe, she became bloaty, gassy, and had loose stools. I received a return call from a young woman at Sundays and told her I thought it was due to the grain in Sundays; oatmeal and millet. She suggested the Turkey recipe and I am waiting on delivery. In the mean time our dog is back on Orijen and her GI problems have resolved. Hoping this new recipe, which contains millet as the only grain, will be good for her.

Signed up as a new customer. Got email that product would ship and arrive by a certain date. 2 days after that date saw that product hadn't even shipped. Contact customer service who say it's the post offices fault because they didn't pick it up and this is normal. This wasn't true as there hadn't even been a label created to scan. Cancelled membership.

I heard so many good things about this dog food but unfortunately even with only 5 tiny pieces daily added to my senior Maltese’s current diet, he began throwing up after only 2 days. So I have to stop. Very unfortunate and disappointing at this point.

My dog will not eat it. I like the convenience and the fact that it is not hard kibble but my dog does not like it.

My dog won’t eat it, very dissappointed.

My Yorkie ended up having tummy/poop issues after eating the beef plan. Molly's poop started to get small and hard then today it was still small and hard but with mucus on it. I always keep two bowls of fresh water out for her so I know she has had plenty water available. I followed the transition plan and the quantity of food that should be given. I am very disappointed and now I have a big bag of expensive food that I will not be giving to Molly and a dog with a tummy issue.

I have tried to slowly introduce Sunday to Maizel with no luck. Please cancel any subscription I may have. Thank you

Avoid this company. Poor quality control and poorer business practices. What a shame. I really wanted to like this company and was excited when I could give them a try while traveling to the US. But the food quality and their customer service were such a terrible let-down. The bags arrived moldy, so I tossed them out, and moved on. But, unbeknownst to me, they had signed me up for recurring delivery thanks to their sketchy business model where you think you’re buying a bag of food, when in fact they’re signing you up for a subscription at 2X the price. I’m back home now, so the hotel I was staying at in the US going to receive a second order of possibly-moldy food. Customer service refused to cancel the order that they had placed for me saying it was out of their hands. Please do yourselves a favor and avoid this company.

She gobbled up the sample and now won't touch the food from the box. I keep trying.

Bear had bad diarrhea after I hand fed him the food the first night. Looked like he was going to like it but now that he was sick, he will not eat it

Hire some staff? Not sure. But that’s how I feel above!

I think it neeeds to have more smell and flavor

If it were more moist. Customer support borders on flippant. No help when I asked.

I was very put off that you basically told me new customers aren’t important by saying existing customers go out first. That’s fine but to me you should’ve just said Covid delays. How your delay email is worded tells me you don’t care about new customers so I’m not interested in buying your product even if my dog liked it.

Actually gave accurate information on how long the orders last, shipping information, and delivery estimates. Also, the least you can do is respond to your customer service inquiries on a waylaid order you've already charged your customer for.